Frequently Asked Questions (FAQs) – Katt’s Mania

1. What payment methods do you accept?
We accept American Express, Discover, Google Pay, Mastercard, PayPal, Shop Pay, Venmo, and Visa. All transactions are securely processed with SSL encryption to protect your personal and financial information.

2. Do you ship worldwide?
Yes! We ship worldwide to the countries listed in the menu at the bottom of our website.

3. How much is shipping?
We provide Free Shipping to most countries. For destinations with higher delivery costs, a small fee of $3–$5 USD (or the equivalent in your local currency) may apply.

4. How long does shipping take?
All orders are processed within 48 hours and include tracking. Delivery usually takes 7–15 calendar days worldwide, depending on your location.
⚡ Multiple products: You can order several items together with no problem. When an order includes multiple products, shipping may take a little longer while items are consolidated before tracking is issued.
🚀 Prefer faster delivery? Simply place items in separate orders, and they’ll ship out quicker.

5. Are there any extra fees like duties or taxes?
No surprises! ✅ All import duties and taxes are already included in the product price. You will not be charged anything extra upon delivery.
📌 For U.S. customers: Sales tax may be applied at checkout as required by state law. This is separate from international duties and is collected automatically by our system.

6. How can I track my order?
Once your order ships, you will receive a tracking number via email. You can track your package anytime until it reaches your door.

7. What if my order arrives damaged or defective?
If your order arrives damaged or defective, we’ll gladly offer a replacement or full refund — your choice. Please contact us within 7 days of delivery with photos of the issue.

8. How can I contact customer service?
For any questions or issues, reach us through our Contact Page or directly at support@kattsmania.com. Our team is always ready to help you.